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۱۲۷۵/۴۳۵/۸۰

۴۶ الی ۵۵ سال۸۷/۲۶/۹۸
۵۵۸/۱۸۳/۹۹بیش از ۵۵ سال۴۴/۱۱۰۰

۲۷/۰۱۰۰کل۲۹۳۱۰۰

۲۹۲۱۰۰

منبع: یافته ­های تحقیق

1. 1. Piercy and Morgan ↑

1. 1. Internal service quality ↑

1. 1. Reliability ↑

1. 1. Empathy ↑

1. 1. Responsiveness ↑

1. 1. Communication ↑

1. 1. Service ability ↑

1. 1. Employee satisfaction ↑

1. 1. Organizational commitment ↑

1. 1. Perceived value ↑

1. 1. Professionalism ↑

1. 1. Quality ↑

1. 1. Price ↑

1. 1. Customer satisfaction ↑

1. 1. Customer trust ↑

1. 1. Customer loyalty ↑

1. 1. Yik-Chee, Meredith and Marchant ↑

1. 1. Saunders ↑

1. 1. Sullivan and Sheffrin ↑

1. 1. Thompson, DeSouza and Gale ↑

1. 1. Chan, Chan and Yau ↑

1. 1. Ishikawa ↑

1. 1. Deming ↑

1. 1. Schneider and Bowen ↑

1. 1. Schneider, Parkington and Buxton ↑

1. 1. Carlzon ↑

1. 1. Heskett, Jones, Loveman, Sasser and Schlesinger ↑

1. 1. Heskett, Sasser and Schlesinger ↑

1. 1. Jaworski and Kohli ↑

1. 1. Morgan and Hunt ↑

1. 1. Hansen ↑

1. 1. Sasser, Olsen and Wyckoff ↑

1. 1. Kotler and Armestrang ↑

1. 1. Parasuraman, Zeithaml and Berry ↑

1. 1. Kuei ↑

1. 1. Lewis and Booms ↑

1. 1. Gronroos ↑

1. 1. Klaus ↑

1. 1. Brooks, Lings and Botschen ↑

1. 1. Parasuraman, Zeithaml and Berry ↑

1. 1. Kang, James and Alexandris ↑

1. 1. Stauss ↑

1. 1. Adams ↑

1. 1. Hallowell, Schlesinger and Zornitsky ↑

1. 1. Frederick and Mukesh ↑

1. 1. Zeithaml, Parasuraman and Berry ↑

1. 1. Gunawardane ↑

1. 1. Cronin, Michael and Hult ↑

1. 1. Anderson, Narus and Rossum ↑

1. 1. Zeithaml ↑

1. 1. Babin, Darden and Griffin ↑

1. 1. Richins and Dawson ↑

1. 1. Liu, Leach and Bernhardt ↑

1. 1. Chen and Hu ↑

1. 1. Anderson and Sullivan ↑

1. 1. Hackman and Oldham ↑

1. 1. Wellington ↑

1. 1. Oliver ↑

1. 1. Churchill and Surprenant ↑

1. 1. Cho and Park ↑

1. 1. Shoemaker and Lewis ↑

1. 1. McKenna ↑

1. 1. Riscinto-Kozub ↑

1. 1. Locke ↑

1. 1. Homburg and Stock ↑

1. 1. Megginson and Netter ↑

1. 1. Hartline and Ferrell ↑

1. 1. Koys ↑

1. 1. Schneider and Bowen ↑

1. 1. Blodgett ↑

1. 1. Aaker and Jacobson ↑

1. 1. Dick and Basu ↑

1. 1. McMullan ↑

1. 1. Dee, Henkin and Singleton ↑

1. 1. Jaros, Jermier, Koehler and Sincich ↑

1. 1. Meyer and Allen ↑

1. 1. Mowday, Steers and Porter ↑

1. 1. Allen and Meyer ↑

1. 1. Anderson and Weitz ↑

1. 1. Chang, Hussain and Dillon ↑

1. 1. Rotter ↑

1. 1. Palmatier, Dant, Grewal and Evans ↑

1. 1. Moorman, Deshpande and Zaltman ↑

1. 1. McKnight and Chervany ↑

1. 1. Little and Dean ↑

1. 1. Wing ↑

1. 1. Newman, Maylor and Chansarkar ↑

1. 1. Bruhn ↑

1. 1. Xu and VanderHeijden ↑

1. 1. Schlesinger and Zomitsky ↑

1. 1. Burke ↑

1. 1. Bush, Bush, Ortinau and Hair ↑

1. 1. Lau ↑

1. 1. Williams and Hazer ↑

1. 1. Bateman and Strasser ↑

1. 1. Bowen and Schneider ↑

1. 1. Reichheld and Sasser ↑

1. 1. Silvestro and Cross ↑

1. 1. Bolton and Drew ↑

1. 1. Ulaga and Eggert ↑

1. 1. Eggert and Ulaga ↑

1. 1. Oliver ↑

1. 1. Reichheld ↑

1. 1. Oliver ↑

1. 1. Coulter and Coulter ↑

1. 1. Doney and Cannon ↑

1. 1. Ball, Coelho and Machas ↑

1. 1. Chaudhuri and Holbrook ↑

1. 1. Mayer, Davis and Schoorman ↑

1. 1. Back, Lee and Abbott ↑

1. 1. Yee, Yeung and Cheng ↑

1. 1. Ercis, Unal, Candan and Yildirim ↑

1. 1. Panjakajornsak ↑

1. 1. Forgas-Coll, Palau-Saumell, Sanchez-Garcia and Callarisa-Fiol ↑

1. 1. Karjaluoto, Jayawardhena, Leppaniemi and Pihlstrom ↑

1. 1. Eren, Eren, Ayas and Hacioglu ↑

1. 1. Kim and Han ↑

1. 1. Howat and Assaker ↑

1. 1. Kim ↑

1. 1. Goode, Lin, Fernandez and Jiang ↑

1. 1. Hermawati ↑

1. 1. Roig, Garcia, Tena and Monzonis ↑